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স্পিক এশিয়া বাংলাদেশের কল সেন্টারের গ্র্যান্ড ওপেনিং ।
Report From : Own Office
MLM NEWS 24 : Own News
News of : SPEAK ASIA BANGLADESH
News By : Imtiaz Ahmed Sonu*
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স্পিক এশিয়া বাংলাদেশের গ্রাহকদের সাথে সেতুবন্ধন রচনা করার জন্যই গত ২২/০৩/২০১২ তারিখে স্পিক এশিয়া বাংলাদেশ চালু করে তাদের কল সেন্টার । গ্রাহকদের সকল ধরনের সহযোগিতা করার জন্যই চালু করা হয় এই কল সেন্টার । কিন্তু গ্রাহকদের কতটুকু সন্তুষ্ট করতেপারছে এই কল সেন্টার ? কতজনি বা ফোন করে জানতে চাচ্ছে স্পিক এশিয়া বাংলাদেশে সম্পর্কে ? সবচাইতে বেসি করা হচ্ছে কোন প্রশ্ন ?? এই সকল প্রশ্নের জবাব গুলো জানতেই লেখা এই প্রতিবেদন।
MLMNEWS24 এর প্রতিবেদক কল সেন্টার শম্পকে কথা বলেছিলেন বেশ কয়েকজন স্পিক এশিয়া গ্রাহকের সাথে । অধিকাংশ গ্রাহকেরি একি রকম অভিযোগ । অধিক শোনা অভিযোগ গুলো নিচে দেয়া হলঃ
• কিছু নাম্বার প্রায়ই বন্ধ থাকে ।
• অধিকাংশ নাম্বার প্রায় সবসময়ই বিজি থাকে ।
• অনেকেই বলেন কল সেন্টার প্রতিনিধির কথা অনেক অস্পষ্ট । বুঝতে সমস্যা হয় ।
৩ নাম্বার সমস্যার কথা বলে ছিলেন মিঃ মুশফিক জিনি অনেক দিন ধরেই আছেন স্পিক এশিয়া সাথে । কথা বলছিলাম মিঃ মারুফ রহমানের সাথে, তিনি বলছিলেন অধিকাংশ সময়ই নাম্বার গুলো বিজি থাকে ডায়াল করতে করতে অসম্ভব বিরক্ত লাগে । স্পিক এশিয়া বাংলাদেশের মত কোম্পানি মাত্র ৫ টা নাম্বার দিয়ে তাদের কল সেন্টার কিভাবে চালাচ্ছে !! ভাবাই যায় না । এমন অনেক সমস্যা জানাতেই অনেক স্পিক এশিয়া গ্রাহক কল করেন MLMNEWS24 এর অফিসে । গ্রাহকদের সুভিদার্থে আবাও কল সেন্টারের নাম্বার গুলা দেয়া হলঃ
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এই সম্পর্কে জানতে চাইলে মিঃ অজয় সরকার বলেন, খুব দ্রুত অ্যাড করা হবে আর নতুন কিছু নাম্বার । উন্নয়নের কাজ চলছে, দক্ষ জনবলের সাথে কল সেন্টারের দেখা যাবে সামনেই ।
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